Canceling or postponing a consultation/exam appointment:
The cancellation fee is equal to the cost of the consultation fee that you are looking for. It will be charged if less than 3 business days’ notice is provided for canceling or rescheduling. No cancellation fee is charged if you cancel 3 business days before the scheduled appointment. If you book an appointment that is less than 3 business days from the time you book, the appointment cannot be canceled or rescheduled once the prepayment is done.
Cancelling or postponing a surgery appointment:
A $295 fee is charged if less than 10 business days’ notice is provided. No cancellation fee is charged if you cancel 10 business days (14 regular days) before the scheduled surgery. A deposit of $295 is required to book any surgery. If you book for a surgery that is less than 3 business days from the time you book, the surgery cannot be canceled or rescheduled once the prepayment is done. The payment would be considered a cancellation fee which would be added to your account.
The deposit reserves your spot and acts as the cancellation fee as well.
An appointment can only be canceled after talking to a staff member on the phone. Any voicemails, emails, or text messages cannot be used to cancel an appointment or surgery. A cancellation fee invoice will be sent to you and then to collections if not canceled correctly. No exceptions.